FREQUENTLY ASKED QUESTIONS
Generally, Brazilcares Inc., sends out a written acknowledgment by January 31 of the year following the receipt of the contribution.
A donation receipt is a written acknowledgment from a nonprofit organization for any monetary or non-monetary contributions made by a donor. This donation receipt will act as official proof of the contribution, and help donors claim a tax deduction.
PayPal helps keep your transactions secure by not sharing your full financial information with anyone. Our encryption help keeps your online transactions guarded from start to finish. with 24/7 Monitoring and All transactions are automatically encrypted, using secure sockets layer (SSL) protocol technology with 128-bit encryption.
Brazilcares ONLY EXCHANGES DEFECTIVE ITEMS. Even though we carry the same exchanges , guarantee and policies of the Amazon store, we don't have personnel's dedicated to work on this. They are working with something else.
If you have a DEFECTIVE ITEM, then Yes, you can email us asking for a replacement and exchange orders. If you received a damaged or defective item, we’ll ship you a replacement of the exact item.
No. Once we got your order and have processed, it will be final.
Even though we carry the same exchanges , guarantee and policies of the Amazon store, we don't have personnel's dedicated to work on this. They are working with something else.
We are an organization primarily working for nonprofit and not to profit from selling items.
We will send an email with the tracking number for your order. keep it for your records.
CONTACT US FOR ANY QUESTIONS
A world of inspiration for your home
Corrections policy
BrazilCares Inc., a dedicated 501(c)(3) nonprofit organization, is committed to maintaining the highest standards of accuracy and reliability in all its communications and operations. Understanding that errors can occasionally occur, we have established a robust and transparent procedure for addressing such instances, ensuring that any inaccuracies are promptly corrected, and retractions are published where necessary. This approach underscores our commitment to accountability and integrity, reinforcing the trust placed in us by our community, donors, and partners.
**Procedure for Addressing Errors**
1. **Identification of Errors**: The first step in our procedure involves the identification of potential errors, which can be reported by our staff, volunteers, beneficiaries, donors, or the general public. We encourage our community to report any inaccuracies or concerns they encounter in our published materials, financial reports, or any other aspect of our operations through our dedicated communication channels.
2. **Verification and Assessment**: Upon receiving a report of a potential error, our dedicated review team promptly assesses the situation to verify the accuracy of the report. This team comprises members from the relevant departments to ensure a thorough evaluation of the context and impact of the reported error.
3. **Decision and Action Plan**: Once an error is verified, we determine the appropriate course of action. This may involve issuing a correction, publishing a retraction, or taking other steps to address the error, depending on its nature and severity. Our priority is to ensure that any misinformation is corrected swiftly and transparently.
4. **Communication of Corrections and Retractions**: Corrections or retractions are communicated as clearly and widely as the original information was disseminated. This may include updates on our website, social media posts, email notifications to affected parties, and announcements in our regular newsletters. We aim to ensure that all stakeholders are aware of any corrections or clarifications to maintain the accuracy and reliability of information associated with BrazilCares Inc.
5. **Review and Prevention**: Following the resolution of an error, we conduct a review to understand its cause and implement measures to prevent similar issues in the future. This continuous improvement approach allows us to refine our processes, enhance our training programs, and strengthen our editorial guidelines.
6. **Record Keeping**: A record of all reported errors, the actions taken to address them, and the outcomes of those actions are meticulously maintained. This transparency in our internal record-keeping supports ongoing accountability and learning within our organization.
By adhering to this procedure, BrazilCares Inc. demonstrates its unwavering commitment to transparency, accountability, and continuous improvement. We recognize the importance of trust in our relationships with all stakeholders and are dedicated to upholding the highest standards of accuracy and integrity in our pursuit of making a meaningful difference in the communities we serve.
